Diamondback Shipping PolicyUpdated 20 days ago

We work hard to get your gear out the door quickly and accurately so you can stay focused on the jobsite. Here's everything you need to know about how, when, and where we ship. 

Shipping Methods & Timeframes 

We offer reliable domestic and international shipping options. Orders are typically processed within 1–2 business days. Once shipped, you’ll receive a confirmation email with tracking details. 

Estimated transit times: 

• U.S. Domestic: 2–5 business days via FedEx, USPS, or UPS
• International: 5–14 business days depending on destination and customs processing

Please note that shipping estimates are not guaranteed and may be impacted by carrier delays, weather events, or high seasonal volume. 

Shipping Address Accuracy 

Please confirm your shipping address is current and correct before completing your order. 

Diamondback is not responsible for packages that are lost, stolen, delayed, or undelivered due to: 

• Incorrect or outdated addresses entered at checkout
• Delivery to locations you no longer have access to
• Address autofill or user input errors shipped to the address entered at checkout are considered fulfilled once marked “Delivered” by the carrier. If you believe your address was incorrect, contact us at [email protected] as soon as possible — we’ll do our best to help if your order hasn’t already been processed.

Order Changes & Cancellations 

If you need to cancel or make a change to your order (such as updating your address, items, or shipping method), you have 30 minutes from the time of purchase to edit your order directly at toolbelts.com. 

After 30 minutes, your order is automatically sent to our warehouse for processing and can no longer be modified or canceled. 

International Orders 

We ship globally to most countries and welcome our international customers. Please note: 

• Customs duties and import taxes are the responsibility of the customer.

• International transit times may vary and are not within our control.

Delivery Issues & Package Claims 

If your package is marked as delivered but you haven’t received it: 

• Double-check your delivery address and look for a photo confirmation from the carrier.
• Check with neighbors, front desks, or mail rooms.
• If still unresolved, contact the carrier directly with your tracking number.

We’re happy to assist where we can, but orders marked “Delivered” by the carrier are not eligible for replacement or refund. 

If you have any questions, please reach out to us at [email protected].