What should I do if my product is defective and within warranty?Updated 5 hours ago

If your item is defective and within warranty, please follow these steps:

1. Document the issue with a detailed description and include photographs.
2. Gather your order number or proof of purchase.
3. Contact us at [email protected] or the authorized dealer where the item was purchased with this information.

Our warranty team will then review the claim and determine the appropriate resolution, whether that be repair, replacement, or another suitable action.