Instructions on how to return, exchange, or initiate the warranty process.
To request a warranty, contact [email protected]. If stitching fails or if the pouch wears out from normal use, we will replace it. If we no longer carry the item you purchased, we will replace it with an item of equal value. Our warranty does no
Visit our Return & Exchange Portal to start your return or exchange.
If your order hasn’t shipped yet, you have a 30-minute window after placing it to make any edits. During that time, you can log into your account at toolbelts.com and make changes directly within your order. Please note that our customer service team
Typically orders ship in 1-3 business days. You will receive a shipping confirmation email once your order ships.
We ship products worldwide. Just place your order and we’ll get it there. However, if you live outside of the US and want to avoid paying additional import duties, order through one of our authorized dealers.
Diamondback® has a number of authorized dealers located domestically and internationally. Individual dealers have different policies and protocols for how they handle orders and shipments. If you want to know more about your order status from a deale
Visit our Order Tracking Page to track your order.
To submit a warranty claim, please provide the following information:. For purchases made directly from our website, share this information directly with us. If your purchase was through an authorized dealer, you must contact them first to initiate t
If your item is defective and within warranty, please follow these steps:. Our warranty team will then review the claim and determine the appropriate resolution, whether that be repair, replacement, or another suitable action.
For customers residing in the contiguous United States, we offer free return shipping for exchange orders. If you wish to make an exchange, please initiate an exchange at our Returns & Exchange Portal and follow the steps. Please note, new item/s wil
We offer convenient shipping and return policies for our tool belts and pouches. These policies ensure a worry-free purchase experience for customers.